Cancellation Policy

 

  1. Cancellation Timeframe:

    • Customers may cancel their order within 24 hours of placing it for a full refund.
    • Orders cancelled after 24 hrs but within 3 days of placing the order will get refund of 10%.
    • Orders cancelled after 3 days will get no-refunds.

  2. Refund Eligibility:

    • Full refunds will be provided for cancellations made within the 24-hour window.
    • orders cancelled after 24 hrs but within 3 days of placing the order will get refund of 10%.

  3. Non-Refundable Items:

    • Custom-made or personalized items are non-refundable and cannot be cancelled once production has started.
    • Clearance and final sale items cannot be cancelled or refunded.

  4. Procedure for Cancellation:

    • To cancel an order, customers must contact our customer service team as soon as possible.
  5. Return Process for Shipped Orders:

    • If an order has already shipped, customers must wait to receive the package and then follow our return policy.
      • Return Policy: Please refer to our return policy page for detailed instructions on how to return items.

  6. Special Conditions:

    • In cases of defective or incorrect items received, please contact our customer service within 2 days of delivery for a full refund or exchange.
    • If there are unforeseen events like natural disasters or other emergencies, special accommodations for cancellations and refunds may be made at our discretion.